Snap Supplements
Advanced strategy, customer journey automations, CRM optimisation
Post-Purchase optimisation for a natural supps brand
+6
Flows
Optimised
X1.8
CTR
For Key Emails
10/10 Would Recommend
“Dominic and the team were an absolute delight to work with. They helped us develop better value propositions and clearer messaging across our product line, as well as set up key segmentations and automations.
10/10 would recommend and look forward to working with them again.”
Founder of Snap Supplements
VLAD NESTER
THE REVIEW
Post-Purchase Focus
OVERVIEW
Snap Supplements came to us looking for a way to improve their email channels with a focus on optimising their post-purchase comms.
Over several months we developed and executed a high level strategy plan, with zero party comms, product specific up and cross-sells, and winback campaigns to help reduce churn.
Lifecycle Upgrades
THE DETAILS
Welcome flows, retargeting emails, and non-buyer follow up surveys to help nurture and convert
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PART 2
New Customer Flow
Thank you messages to build relationships, up-selling bundles to increase CLV and collection suggestions through a range of cross-sells.
PART 1
Pre-Purchase
Zero party data opt-in strategy and education emails that focused on differentiating Snap from the other supplements brands on the market.
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PART 3
Winback Series
Countering objections, resolving pain points, and offering discounts to bring old customers back to the brand.