Dip & Doze
An end to end retention program for a premium home comforts brand
Transforming Homes
Into Havens Of Comfort
<100
Creatives
Implemented
+3
Launches
Executed
+55%
Revenue
In 3 months
CLV
x1.6
Over 1 year
A Delight To Work With
“Working with Dom and his team was just fantastic. They were incredibly detail oriented and really took the time to understand our goals, capture the essence of our brands and get to know our customers.
They not only brought strategic, on brand, fresh ideas, but also helped us with all of the backend during ESP migration. Highly recommend.”
Brand Manager
JENNIE BLAKE
THE REVIEW
A Fresh Retention Approach
OVERVIEW
With a reputation for having some of the best quality fabrics and home comforts on the market, Dip & Doze came to us wanting to improve how they engaged with their customer base.


After migrating them from Mailchimp to Klaviyo, we spent the next year creating 4 high level retention strategy plans, helped come up with over 10 new product offers, and added over 50 extra touch-points along their distinct customer journeys.
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Automations
THE DETAILS
Behavioural flows and personalised series to help nurture, convert and retain on autopilot
PART 1
Pre-Purchase
Welcome and retargeting emails with heaps of product education and social proof - as hard goods with higher prices have longer nurturing timelines.
PART 2
Post-Purchase
Building relationships by creating targeted emails for returning customers and sending product specific up and cross sells to resolve pain points.
Campaigns & Promos
Targeted campaigns and email funnels targeted to different segments of the lifecycle
Let’s Brainstorm
Like what you see? Get in touch with us for a free 30 minute consultation